Somit Goyal is CEO of IBS Software, a global travel-technology company whose platforms support airline operations, passenger services, retailing and loyalty. Appointed in June 2024, he has held enterprise-software leadership roles at Microsoft, SAP and Oracle. During 11 years at Microsoft, he helped establish its Customer Success function and later led global sales for its Modern Work cloud business. Before joining IBS Software, he served as President and Chief Operating Officer of Pluralsight. In Episode 78 of The Indian AvGeek, Somit joins Vishal Mehra to examine the technology passengers rarely see but airlines depend on every day. The conversation ranges from Korean Air’s migration of live flight operations to iRetail’s role in Air New Zealand’s Skynest. It explores aviation’s legacy systems, cloud-native transformation and why modern airline retailing demands more than NDC. For Indian carriers, the question is when technology moves from an operating expense to a source of competitive advantage.